PRIVACY POLICY 

DATA PROTECTION

Thank you for your interest in our online shop www.mytennislab.com and our products. The protection of your privacy and personal data is at the heart of our concerns.

Therefore, please note the following information:

By accepting the following data protection statement, you consent to My Rackets LTD collecting, processing and using your personal data in accordance with the laws on personal data protection.

RESPONSIBLE PARTY

The controller of the processing of personal data is the company My Rackets LTD:

My Rackets LTD

Ebenezer House, 5a Poole Road

Bournemouth

Dorset

BH2 5QJ

United Kingdom

In order to make your purchase at mytennislab.com ever more secure, we do our utmost to protect your data against piracy. Because the security of your data and your trust are of the utmost importance to us, mytennislab.com only backs up your data to facilitate the smooth processing of your orders. We refuse to communicate your data to a third party, except to a partner for the proper processing of your order (management, execution, processing, and payment)

GENERAL RULES ON THE PROCESSING OF PERSONAL DATA

You can freely visit our website without giving any information about yourself. Whenever you access our website, usage data is transmitted by the respective browsers and stored in Log files. These files correspond to information such as the date and time of the consultation, the name of the page visited, the amount of data transmitted and the access provider. This data is not personal and is only used for the proper functioning of our website and to improve our offer.

This personal data is only collected if you voluntarily provide it to us for the execution of a contract or when opening a customer account. Data entry forms specify what personal data is collected and what is not. You can delete your customer account at any time by sending a message to the following contact e-mail address: info@mytennislab.com

We store and use the data transmitted for the execution of the contract as an order for example. Once the contract has been completed or the customer account created, your personal data is blocked until the expiry of the legal, tax or commercial storage periods. After these deadlines have expired, your personal data will be deleted, unless you have given your express consent for the further use of your data.

Personal data is also collected when making contact (e. g. via contact form or e-mail). The contact form specifies which personal data is collected. This data is stored and used exclusively for the purpose of processing your request or making contact and for administrative purposes to solve your problem. After the processing of your request has expired, your data may be deleted upon request, provided that legal storage periods do not prevent this.

Finally, we reserve the right to store certain information for promotional purposes, such as your first name, last name, e-mail address and (optional) date of birth, the site from which you visited us or the reason for the request information

We reserve the right to use these lists to send interesting promotional offers and information about our products. You may at any time object to the use and storage of your personal data for advertising purposes by sending an e-mail to the above-mentioned contact address info@mytennislab.com, by chat or by calling +33 7 68 62 43 23.

NEWSLETTER

Your personal data is used exclusively for advertising purposes in the form of newsletters. You will only receive these newsletters if you have expressly agreed to them, as follows: "I subscribe to the newsletter. »

It is possible, at any time, to unsubscribe from the newsletter via the link at the bottom of the newsletters or by a simple email. After canceling your subscription, your email address will be immediately deleted from our mailing list.

If you have provided us with your e-mail address at the time of order, it will only be used for advertising purposes (direct advertising) in the form of a newsletter containing advertisements for products or services similar to those you have ordered. However, you may refuse to receive this newsletter. Once subscribed, the subscription to the newsletter can be canceled at any time without incurring any costs.

This right to oppose and cancel the subscription to our newsletter can be exercised by clicking on the unsubscribe link or by sending an e-mail to info@mytennislab.com. After canceling your subscription, your email address will be immediately deleted from our database.

TRANSMISSION OF PERSONAL DATA

Your personal data is collected when you inform us, i.e. when you place your order, when you open your customer account or when you subscribe to our newsletter. We use them to fulfill your order. Your data will be blocked until the end of the contract and full payment.

The personal data we have collected may be transmitted to the companies responsible for the delivery of the products insofar as this data is necessary for the execution of the delivery.

Important information

Your bank details will only be recorded if you have given your prior consent. The banking data that may be recorded are your credit card number as well as the expiry date and type of card. The visual cryptogram (three-digit code on the back of the card) will not be recorded under any circumstances. You can withdraw your consent at any time by contacting us at +33 7 68 62 43 23, by chat or at info@mytennislab.com. Your bank details will then be deleted.

If you choose the payment method via PayPal, credit card or direct debit, your payment data will be transmitted to PayPal (Europe) SARL et Cie, S.C.A., Boulevard Royal, L-2499 Luxembourg, as part of the payment process. You can find more information on data protection by PayPal (Europe SARL et Cie, S.C.A.) here: https://www.paypal.com/fr/webapps/mpp/ua/privacy-full

For the transmission of your data, we use an SSL (Secure Socket Layer) security system with 128-Bit encryption to protect your data against hacking. Your bank details will only be recorded at your request, especially if you wish to record a means of payment for your subsequent orders (credit card). You can return to this recording at any time by writing to info@mytennislab.com. Your bank details will then be deleted.

USE OF COOKIES

Our website uses cookies. These are small text files saved on your hard disk. The cookies used on our site improve your shopping experience on mytennislab.com. The use of cookies, own or third party, which are not necessary for the operation of the site requires your express consent. 

In order to make our website more attractive and to allow the use of certain features, we use so-called cookies on different pages. A cookie is a small text file that is stored by your browser on your computer's hard drive. Some cookies are deleted after the end of your browser session ("session cookies"). Other cookies remain on your computer and allow our company and our partner companies to identify you the next time you visit ("persistent cookies"). You can set your browser to notify you when you receive cookies and to allow you to decide whether to accept or block them on a case-by-case basis.

However, such a blocking could limit the functionality and ease of use of our website. Indeed, these cookies are necessary for the proper functioning of the shopping cart and also allow our system to recognize you and thus facilitate your next visits or purchases on mytennislab.com.

Most cookies are intended to enable or facilitate your browsing and are necessary for the operation of our online store.

You can at any time, express your consent or oppose the use of cookies by setting your connection device appropriately. To do this, proceed as follows, depending on the browser used:

Microsoft Internet Explorer :

1. In the "Tools" menu, select "Internet Options".

2. In the "Internet Options" menu, click on the "Data Protection" tab.

3. You can then make security settings for the different areas of the Internet. Here, you can decide whether and which cookies should be accepted or rejected.

4. Finally, you must confirm the settings with "OK".

Mozilla Firefox:

1. In the "Tools" menu, select the "Settings" entry.

2. Then click on "Data protection".

3. In the "Data protection" menu, select the entry "Use custom settings" from the drop-down menu.

4. You can now define whether or not cookies should be accepted. You can also determine how long you want to keep these cookies and possibly add exceptions (websites) for this setting.

5. Finally, you must confirm the settings with "OK".

Google Chrome :

1. Click on the Chrome menu in the browser toolbar (top right).

2. Then select "Settings", scroll down to "Show extended settings" and click on this option.

3. In "Data protection", click on "Content settings".

4. You can now make the following settings under "Cookies":

Delete cookies

Block cookies by default

Allow cookies by default

Delete cookies and website data by default when closing the browser

Allow exceptions for cookies on certain websites and domains

5. Finally, click on "Done" to save the settings.

6. The browser settings window can be closed.

Apple Safari :

1. Click on the gearwheel symbol in the browser toolbar (top right).

2. Then select "Settings".

3. In the menu that appears, select "Settings" again.

4. In the next window, open the "Data Protection" tab.

5. To disable cookies, check "Always" in front of "Block cookies". If you want to enable cookies again, tick "Never".

6. The parameters must then be "applied".

If you do not use any of the browsers mentioned above, select "Cookies" in the "Help" function to find out where your cookie folder is stored.

SOCIAL PLUGIN

We have integrated "plugins" from the social network facebook.com, operated by Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304 USA (hereinafter referred to as Facebook). Plugins are recognizable by the Facebook logo or by the words "Facebook social plugin" or "Facebook Social Plugin". You can find an overview of Facebook plugins and their appearance at http://developers.facebook.com/docs/plugins.

If you request access to a page on our site that contains such a plug-in, your browser will establish a direct connection to Facebook's servers. The content of the plug-ins will be sent directly to your browser by Facebook's server and will then be inserted on the site page. Through this insertion, Facebook's server is informed that your browser has accessed the relevant page of our website, even if you do not have a Facebook account or are not connected to Facebook. This information, including your IP address, is transmitted directly to and stored by your browser on a Facebook server.

If you are connected to Facebook, Facebook will be able to directly assign your visit to our site to your Facebook profile. If you interact through one of the plug-ins, for example by clicking on the "I like" button, the corresponding information will be transmitted and saved on a Facebook server. In addition, this information will be published on your Facebook profile and your friends will be able to access it.

For any questions regarding the purpose and volume of information collection, Facebook's processing and further use of data, as well as your rights and possible settings to protect your privacy, please consult Facebook's personal data protection information (see http://www.facebook.com/policy.php).

If you do not want Facebook to assign the data collected when you visit our site to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely block the loading of Facebook plugins by your server using add-on plug-ins, such as Facebook Blocker (see (http://webgraph.com/resources/facebookblocker/).

As part of our website, we use social plugins ("plugins") from the Twitter micro-blogging service operated by Twitter Inc. 1355 Market St, Suite 900, San Francisco, CA 94107, USA (Twitter). These plugins are recognizable by the Twitter logo in the shape of a blue "Twitter" bird. You can find an overview of Twitter plugins and their appearance at https://about.twitter.com/fr/resources/buttons.

If you request access to a page on our site containing such a plug-in, your browser will establish a direct connection to Twitter's servers. The content of the plug-ins will be sent directly to your browser by the Twitter server and will then be inserted on the site page. Thanks to this insertion, the Twitter server is informed that your browser has accessed the relevant page of our website, even if you do not have a Twitter account or are not connected to Twitter. This information, including your IP address, is transmitted directly to and stored by your browser on a Twitter server in the United States.

If you are connected to Twitter, Twitter will be able to directly assign your visit to our site to your Twitter profile. If you interact with one of the plug-ins, for example by clicking on the Twitter button, the corresponding information will be transmitted and saved on a Twitter server. In addition, this information will be published on your Twitter profile and your contacts will be able to access it.

For any questions regarding the purpose and volume of information collection, the processing and further use of data by Twitter, as well as your rights and possible settings to protect your privacy, please consult Twitter's personal data protection information (see https://twitter.com/privacy

If you do not want Twitter to assign the data collected when you visit our site to your Twitter profile, you must log out of Twitter before visiting our site. You can also block the loading of Twitter plugins by your server using the "add-on" plugins, for example by the "NOSCRIPT" add-on module (see: http://noscript.net/).

USE OF CONVERSION TRACKING ON GOOGLE ADWORDS

This site uses the online advertising program "Google Adwords" as well as conversion tracking as part of Google Adwords. The conversion tracking cookie is enabled when a user clicks on an ad displayed by Google. Cookies are small text files that are stored by your browser on your computer's hard drive. They are no longer valid after a period of 30 days and do not allow your identification.

If the user visits specific pages of this site and the cookie has not yet expired, we will be able to tell, as will Google, that the user has clicked on this ad and has been redirected to this page. Each Google Adwords customer receives a different cookie. Thus, cookies cannot be tracked by the websites of Google Adwords customers. The information obtained by using the information in the conversion cookie is used to create conversion statistics for the benefit of Adwords customers who have opted to track conversions. Customers are informed of the total number of users who clicked on their ad and redirected to a page with a conversion tracking tag. However, they do not obtain any information that could identify the user. If you do not wish to participate in conversion tracking, you can opt out by disabling Google's conversion tracking cookie using the "Settings" feature. You will then not be included in the conversion tracking statistics.

Information on Google's data protection can be found at the following website address: https://www.google.fr/intl/fr/policies/privacy/

ANALYSIS SERVICE

Our website uses the Google Analytics service, a web analytics service provided by Google Inc. "("Google"). Google Analytics uses "cookies", which are small text files that are stored on your computer and allow an analysis of your use of the website. The information obtained through the use of cookies about your use of this website is transferred to a Google server, usually located in the United States, where it is stored.

If you activate the anonymization of lP on this website, Google will shorten your IP address in the Member States of the European Union or in other countries that have signed the European Economic Area Agreement. The complete IP address will only be transmitted exceptionally to a Google server in the United States and will be shortened there. At the request of the website operator, Google will use this information to evaluate your use of the website, in order to compile reports on website activity and to provide additional services relating to website usage and Internet usage for the website operator.

The IP address, transmitted by your browser as part of Google Analytics, will not be linked to other Google data. You can prevent the storage of cookies by setting up your browser, but please note that in this case, not all the features of this website can be used in full. In addition, you can prevent the data generated by the cookie and data relating to your use of the website (including your IP address) from being collected by Google and processed by Google by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout?hl=en).

As an alternative to the browser plug-in or browser application on mobile devices, please click on the link below to set an opt-out cookie to block the collection of information by Google Analytics on this site (This opt-out cookie only works for this browser and only for this domain. If you delete your cookies in this browser, you must click on this link again).

Disable Google Analytics

It should be noted that this website uses Google Analytics with the extension "_anonymizeIp()". In this way, the IP address will only be processed in a shortened form, which will prevent any direct association of the persons concerned.

USE OF YOUTUBE VIDEOS

This website uses the Youtube integration function to display and broadcast videos from the provider "Youtube". To do this, the extended data protection mode is used, which, according to the supplier's instructions, triggers the storage of user information only when the video(s) are viewed. When playback of Youtube videos embedded in the site is triggered, the "Youtube" provider uses cookies to collect information about the user's behavior. According to "Youtube", these cookies are used, among other things, to compile video statistics, improve user-friendliness and prevent misuse. Each time this site is opened, regardless of the playback of the integrated videos, and without any influence on our part, a connection is established with the Google "DoubleClick" network, which may lead to other data processing operations.

Further information on the protection of personal data by "YouTube" can be found in the supplier's data protection declaration at https://www.google.fr/intl/fr/policies/privacy/

RETARGETING/REMARKETING

This website uses the retargeting solution of Google Inc. "("Google"). This makes it possible to target personalized and interest-oriented advertising to visitors to our website who have already taken an interest in our store and our products. The display of advertisements is based on an analysis of cookies in relation to the user's previous behavior without recording any data concerning his identity. When the retargeting solution is used, a cookie will be stored on your computer or mobile device to collect anonymous data about your interests and personalize the advertisement with the recorded information. These cookies are small text files that are stored on your computer or mobile device. The advertisement that appears on it most likely corresponds to the products and information that interest you. You can prevent the activation of advertising cookies permanently by downloading and installing the plug-in available at the following address: https://www.google.com/settings/u/0/ads/plugin?hl=en

You will find information about Google's advertising and data protection at the following Internet address: https://privacy.google.com/intl/fr/index.html#

If you have given us your explicit consent by clicking on a button provided for this purpose, we will use Facebook-Pixel from Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") as part of our Internet presence. This allows users to track their behavior as long as they have viewed or clicked on the Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and to help optimize future advertising efforts.

The data collected is anonymized and does not give us any information about the user's identity. However, the data is saved and processed by Facebook so that a connection to the user's profile is possible, and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Use Directive (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to place advertisements in and outside Facebook. For these purposes, a cookie may be placed and stored on your computer.

A request for consent to use Facebook-Pixels can only be submitted to users over the age of 13. In the case of younger users, please ask the parental authority or legal guardian for permission. In general, to prevent the use of cookies on your computer, you can set your Internet browser. In doing so, in the future, no more cookies will be placed on your computer, and existing cookies will be deleted. However, the deactivation of cookies may result in the non-functioning of certain functions offered on the websites. You can also disable the use of cookies from third-party providers such as Facebook, for example, on the following Advertising Alliance website: http://www.aboutads.info/choices/

DATA SECURITY

For the transmission of your data, we use an SSL (Secure Socket Layer) security system with 128-Bit encryption to protect your data against hacking. This way your data will be communicated in an unreadable way to unauthorized persons. We secure our website with technical measures against the loss, destruction, access, modification, and distribution of your data to unauthorized persons. Access to your customer account is only possible qu´après entering your password. You must enter your data confidentially and close your software window when you log out and especially if you use your computer in the presence of others.

CONTRACT

We record the text of the contract and send you the order data and our General Terms and Conditions of Sale by email. You can also read the General Terms and Conditions here, as well as view your recent orders in your customer area in the order history.

RIGHT OF INFORMATION

In accordance with the Data Protection Act, you have the right to free information about your stored data and, if necessary, to have it corrected, blocked or deleted. Please contact:

My Rackets LTD

Ebenezer House, 5a Poole Road

Bournemouth

Dorset

BH2 5QJ

United Kingdom

Telephone: +33 7 68 62 43 23

Mail: info@mytennislab.com

RETRACTATION

You can, if you wish, reconsider your decision and cancel your order by informing us by email, phone or chat. If your order has been sent when you want to change your mind, you can return the goods to us or refuse them upon delivery.

OPENING A CUSTOMER ACCOUNT

In order for your order to be shipped as soon as possible, it is necessary that you provide us with certain information about yourself. This personal data will only be used by mytennislab.com and for the sole purpose of ensuring that your order is processed correctly. These data are: name, address, e-mail address, telephone number and usage data (username and password) and will be stored in a customer database. We also offer you the possibility to register your bank details (payment by credit card only) in order to facilitate your next purchase (optional). This way, you can finalize your next purchases without having to re-enter your customer account information.

AUTHORIZATION OF ADVERTISING BY EMAIL

You can, if you wish, subscribe to our newsletter and take advantage of discounts and other offers throughout the year. However, your information is not shared with any third party company. You can unsubscribe at any time by clicking on the "Unsubscribe" link at the end of the Newsletter or by choosing the "No" option in the "Newsletter Settings" in your account. You can also contact us by email, phone or chat and we will unsubscribe you.

CONTACT PERSON FOR DATA PROTECTION

For questions regarding the use of your contact information, please contact:

My Rackets LTD

Ebenezer House, 5a Poole Road

Bournemouth

Dorset

BH2 5QJ

United Kingdom

Telephone: +33 7 68 62 43 23

Mail: info@my-rackets.com